Return policy

Return Policy

At Otunba, we offer a 30-day return window, allowing you to request a return within 30 days after receiving your item. 

Eligibility Criteria for Returns

To qualify for a return, the item must meet the following conditions:

  • The item must be in the same condition as when received: unworn or unused, with tags attached, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Initiating a Return

To initiate a return, please reach out to us at Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note, items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at

Damages and Issues

Upon receiving your order, please inspect the items immediately. If you find any defects, damages, or if you've received the wrong item, contact us right away so we can address and rectify the issue.

Exceptions and Non-returnable Items

There are specific items that are not eligible for return, including:

  • Custom products like special orders, personalized items.
  • We also cannot accept returns for sale items, gift cards, or any custom item that has been sewn or altered to fit someone specifically.

Should you have any questions about the returnability of a specific item, please contact us.


To exchange an item, simply return the item you have. Once the return is accepted, you will be refunded within 10 business days. Following that, you can make a separate purchase for the new item you want. must also meet return eligibility citeria.


After we receive and inspect your returned item, we will inform you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind, it may take some time for your bank or credit card company to process and post the refund. Please be aware that our 30-day return policy is only applicable to items that meet the above eligibility criteria.