Shipping policy

Shipping Policy

All orders at Otunba are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Generally, you can expect to receive your order within 5 to 30 business days, with domestic shipping times typically within 5 to 14 business days.

Custom Items

Please note that custom items have a processing time of 2 to 4 weeks, depending on the complexity of the item. This additional time is necessary to ensure that your custom pieces meet our high standards of quality and craftsmanship.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We are pleased to offer international shipping for a flat fee of $7.

Tracking Your Order

Upon shipment, you will receive an email notification from us, which will include a tracking number that you can use to check the status of your order. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will investigate the matter for you.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. For more information, please visit our returns policy page.

Should your order arrive damaged, please contact us as soon as possible at with your order number and a photo of the item's condition. We handle these situations on a case-by-case basis but are committed to finding a satisfactory solution.

For any further questions, please don't hesitate to contact us at