FAQs

How long does it take to receive my order?

Orders are processed within 1–2 business days. Domestic shipping typically arrives within 5–14 business days; international orders within 5–20 business days. See our Shipping Policy for full details.

Do you ship internationally?

Yes. International shipping is offered at a flat fee of . Once shipped, you will receive a tracking number by email.

What is your return policy?

We have a 30-day return policy. To be eligible, items must be unworn or unused, with tags, and in their original packaging. Custom products and special orders are non-returnable. See our Refund Policy for full terms.

What if my order arrives damaged?

Please inspect your order upon arrival and contact us immediately at info@otunbastore.com if anything is defective, damaged, or incorrect.

How do I start a return?

Email us at info@otunbastore.com to begin a return. If accepted, we'll send a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

What sizes do you offer?

Most pieces are available in sizes XXS through 3X (US Letter). See our Size Guide, or contact us at info@otunbastore.com for guidance.

How do I care for my garment?

Care varies by piece. Please refer to the care label on each garment. See our Care Guide for general guidance.

How do I reach you?

Email info@otunbastore.com.